Community Analytics
Gain customer insight through rich analytics
Discover the most popular content, ideas, searches and more. Trend member engagement and identify top contributors.
Community Analytics
Activity & engagement reports
Track community activity and engagement levels. See how many unique users are viewing and participating in a period. Discover your top customer contributors, most appreciated members, and most active employees.
Leaderboards & popular content
Identify your most active users. Discover the members voted most helpful by the community. Track the most popular content and community areas with the most activity.
Search analytics
Discover the topics customers are commonly searching for and how often they find an answer. Pinpoint your knowledge base gaps by seeing customer searches that lead to no results. Use this to determine the new articles and content to be created.
Explore The Platform
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Discussion Forums
Empower peer-to-peer discussions and connect your product experts and brand advocates.
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Community Q&A
Reduce costs with community-powered support. Customers ask questions and share answers.
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Knowledge Base
Easily publish content including help articles, video tutorials, FAQs, news and announcements.
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Ideation
Give a voice for your customers. Collect feedback, discover popular ideas, prioritize and take action.
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Moderation
Manage conversations and members with easy to use moderation tools and automation.
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