Support Community Solution

Scale With Smart Self Service

Reduce support load and empower customers with a self‑help community. Customers get the answers they need with a knowledge base, Q&A and discussions in a single hub.

Knowledge Base

Help your customers help themselves

With a Knowledge Base, customers get answers they need 24x7. Designed to work on any device, users can access your content on the go. Customers can follow their areas of interest to be notified when you make announcements or add new articles.

Ideation

Give your customers a voice to share their ideas

With Ideation, gather feedback and ideas from customers for product improvements. Discover the most popular ideas, and keep users invested throughout the whole process.

Ideas shared by customers, sorted by most votes

Community Q&A

Harness the wisdom of your customers

With peer-to-peer Q&A, customers can ask questions and share their knowledge. Feature the best answers from the community and highlight official responses from your team.

Questions asked by customers with the best answers featured

Discussion Forums

Empower your product experts and brand advocates

With Discussion Forums, customers can participate in peer-to-peer conversations and share best practices. Upvoting sparks engagement and increases the visibility of popular contributions.

Customers engaged in a discussion. Each post shows the count of likes received.

Instant Search

Get quick answers

With Instant Search, customers can get fast answers from the knowledge base and community discussions. Still have a question? Customers can reply to an article or post a question in the community.

Type a keyword and see a list of instant results.

Support Community Case Studies

See how others are using Forumbee to power their successful support communities.

The ThankView Help Center uses Forumbee features including knowledge base, video galleries, events calendar, community Q&A, and a custom theme.
Cove uses Forumbee to provide customers with a self-serve help center, with an comprehensive knowledge base, video guides, related articles, Chatra integration, and a custom theme.
Wag! uses the Forumbee knowledge base to power their Trust & Safety Center, enabling customers to access important safety tips and policies from within Wag's website and mobile app.
OpenLearning's Help Community uses Forumbee features including a knowledge base, ideation, customer Q&A, issue reporting, announcements, and a custom theme.
The Ridwell Help Center provides customers quick access to FAQs and other important service information. It leverages the Forumbee knowledge base, Front integration, and custom theme.
Kotis Design uses Forumbee's knowledge management system to provide a both a customer-facing help center as well as a reference center for internal teams.