Privacy Policy

Effective: May 15, 2018

Introduction

Forumbee respects your privacy and is committed to protect it through our compliance with this Privacy Policy.  This Privacy Policy will help you understand what information we collect at Forumbee, how Forumbee uses it, and what choices you have.

This Privacy Policy describes how Forumbee LLC (“Forumbee”, “we”, “our”, or “us”) collects, uses, stores, shares and protects your information in connection with services offered by Forumbee as a data controller and/or processor including, but not limited to, services provided at or using the domain forumbee.com as well as the other websites that Forumbee operates and that link to this Policy (the “Site”); tools or applications including, but not limited to, web applications related to the Site (the “Applications”); and images, text, metadata, and other material available through the Service (the “Content”) (collectively, the “Service”).

This Privacy Policy is part of, and is governed by, the terms and conditions set forth in the Forumbee Terms of Service.

Agreement to Terms of Privacy Policy

Any use of the Service provided by Forumbee is purely voluntary. You are not required to provide any personal information to us unless you choose to access features of the Service that require such information. If you do not agree with the terms of this policy or Forumbee’s Terms of Service related to the Service, then please do not provide us with personal information, exit the Applications immediately, and refrain from using the Service.

Accordingly, by creating a Forumbee Account (as defined in the Terms of Service), or by otherwise accessing, visiting or using the Service, you expressly consent to our collection, use, disclosure and retention of your information as described in this Privacy Policy and in the Forumbee Terms of Service.

Information We Collect

Who are “you”?

We refer to “you” a lot in this Privacy Policy. To better understand what information is most relevant to you, see the following useful definitions.

Clients: You hold an account within the Forumbee service and you either directly create community(s) or you are administering, managing or moderating community(s) within an account.

Community Members: You are accessing or participating in a community powered by the Forumbee service.

Clients

As a Client, we collect information relating to you and your use of our Service from a variety of sources:

  • Registration information. Information you provide to us when you register for an account.
  • Community settings. You can edit various settings for your community. For example, the community name, logo, community URL, and community configuration settings.
  • Community content. We store content that you or Community Members post to the community. For example, topics, articles, ideas, images, files, questions, and replies.
  • Plan and billing info. We store information about your Plan. If you subscribe to a paid plan, we require you to provide your billing details.
  • Other data you want to share. We may collect your personal information or data if you submit it to us in other contexts. For example, if you add a post in the Forumbee Community or provide us with a testimonial.
  • Service usage information. Forumbee collects usage data about how you are accessing and using the Service, which may include administrative and support communications with us and information about the communities, features, content, and links you interact with.
  • Device and browser data. Forumbee collects data from the device and application you use to access our Service, such as the IP address, browser type, and operating system. We may also infer the geographic location based on the IP address.
  • Referral data. If you arrive at a Forumbee website from an external source (such as a link on another website or in an email), we record information about the source that referred you to us.
  • Log data. Like most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, internet service providers, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system versions, device type and timestamps.
  • Service integrations. If, when using the Service, you integrate with a third-party service, we will connect that service to ours. The third-party provider of the integration may share certain information about your account with Forumbee. However, we do not receive or store your passwords for any of these third-party services.
  • Information from cookies and page tags. Forumbee uses third party tracking services that employ cookies and page tags (also known as web beacons) to collect aggregated and anonymized data about visitors to our websites. This data may include usage and user statistics. You can obtain full information about our cookie policy here.

Community Members

As a Community Member, when you participate in communities powered by the Forumbee service, we collect, on behalf and upon instructions of the Forumbee Client, information relating to you and your use of our services from a variety of sources. The Forumbee Client is responsible for this data and manages it. The Forumbee Client may have their own Privacy Policy.

If you have any questions about a Forumbee community that you are participating in, please contact the Forumbee Client directly.

  • Registration information. We store information you provide when you register for an account in the community, including name and email address.
  • Profile data. We store profile information that you choose to share in your Community Member profile. For example, your profile picture, tagline, website URL, and bio.
  • Community content. We store content that you post in the community. For example, topics, articles, ideas, images, files, questions, and replies.
  • Usage data. On behalf of Forumbee Clients, Forumbee collects usage data about Community Members whenever they interact with our services.
  • Device and browser data. On behalf of Forumbee Clients, Forumbee collects device and application you use to access our Service, such as the IP address, browser type, and operating system. We may also infer the geographic location based on the IP address.
  • Log data. Like most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, internet service providers, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system versions, device type and timestamps.
  • Information from cookies and page tags. Forumbee uses third party tracking services that employ cookies and page tags (also known as web beacons) to collect aggregated and anonymized data about visitors to our websites. This data may include usage and user statistics. You can obtain full information about our cookie policy here.

How we use the information we collect

Purposes of Processing

  • We use the information we collect from you to perform the services requested in connection with the “Forumbee Account” selected for the purposes described in the Terms of Service.
  • We may, acting on your behalf, share your data with the provider of a third-party integration added by you to your Forumbee Account. Forumbee is not responsible for how the third-party provider of an integration may collect, use, and share your data.
  • We also use your information to review, investigate and analyze how to improve the services provided. We may also collect and analyze your data to monitor, maintain and improve our services and features.
  • We may internally perform statistical and other analysis on information we collect (technical and meta data) to analyze and measure user behavior and trends, to understand how people use our services, in order to improve and optimize our performance of such services, and to monitor, troubleshoot and improve our services, including to help us evaluate or devise new features.
  • We may use your information for internal purposes designed to keep our services secure and operational, such as testing purposes, troubleshooting, to prevent abusive activity (i.e. fraud, spam, phishing activities), and for service improvement, research and development purposes.
  • We use log data for many different business purposes to include:
    • To monitor abuse and troubleshoot.
    • To create new services, features, content or make recommendations.
    • To track behavior at the aggregate/anonymous level to identify and understand trends in the various interactions with our services.
    • To fix bugs and troubleshoot product functionality.
    • More details: Your IP address is used to determine where an unknown/unauthorized access may have occurred in your account (abuse monitoring).
  • We may send you emails about new product features or other news about Forumbee. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.
  • We shall not sell, transfer or lease out your personal data to third parties. We share your information with our service providers who help us to provide our services to you, in which case those third parties are required to comply with our Privacy Policy and any other adequate technical and organizational measures. We contractually bind these service providers by the corresponding Data Processing Agreements to keep your information confidential and to use it only for the purpose of providing their services and pursuant to the applicable privacy legislation in the EU.
  • Your data is not disclosed to any third party except (i) for providing the services you requested and for which Forumbee collaborates with third parties, (ii) when we have your permission, (iii) when it is required by a competent authority in the exercise of its duties (for example in order to investigate, prevent or take action regarding illegal activities) or (iv) as otherwise required by law.
  • We do not use your Forumbee data other than as described in this Privacy Policy and the Terms of Service.

Legitimate Basis of Processing

Our use of your data for the purposes described above is based on the following legitimate basis:

Clients’ Data

If you are a Client, we are entitled to use your data in order to fulfill our contractual obligations with you and, if you are acting on behalf of a legal person, we have a legitimate interest to use your data in order to maintain the relation with your company as a Forumbee client.

In addition, we are entitled by law to use your data for direct marketing purposes, in order to send you commercial communications related with Forumbee products or services which are similar to the Services, since legislation on data privacy recognizes direct marketing to clients as a legitimate interest of use of personal data, and legislation on information society services expressly allows Forumbee to send you commercial communications by electronic means, provided that they are related with products or services which are similar to the Services. In any case, you are entitled to ask us, now or at any moment, not to send you any commercial communications. All commercial communications you might receive in the future, will include an easy and free-of-charge way for you to ask us not to receive further commercial communications.

Community Members’ Data

If you are a Community Member, we are processing your data as Data Processor of the Client that created the Community, so we suggest that you refer to the privacy policies that such Client may have established for the use of your data as a Community Member.

Information You Share

Many of our services let you share information with others. Remember that when you share information publicly, it can be indexable by search engines. Our services provide you with different options on sharing and deleting your content but we cannot delete content from search engines so you need to be careful about information you make public.

Payment Information

When you make a purchase on the Service, any credit card information you provide as part of your Payment Information is collected and processed directly by our payment processor Stripe through their Stripe API. We never receive or store your full credit card information. Stripe commits to complying with the Payment Card Industry Data Security Standard (PCI-DSS) and using industry standard security. Stripe may use your Payment Information in accordance with their own Privacy Policy here: https://stripe.com/us/privacy.

Cookies

A cookie is a small string of information that the website you visit transfers to your computer for identification purposes. Cookies can be used to follow your activity throughout the Forumbee Service and that information helps us to understand your preferences and improve your experience.

For a detailed description of the types of cookies we use and on how you can control the use of cookies, please see our Cookie Policy.

Security

The security of your personal information is important to us. We maintain a variety of appropriate technical and organizational safeguards to protect your personal information. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. Further, we have implemented reasonable physical, electronic, and procedural safeguards designed to protect personal information about you. When you enter sensitive information (such as your password), we encrypt that information in transit using industry-standard Transport Layer Security (TLS) encryption technology. No method of transmission over the Internet, method of electronic storage or other security methods are one hundred percent secure. Therefore, while we strive to use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.

Retention of Your Information

We will retain your personal information for as long as is needed to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until the deletion is possible or the backup is deleted at the end of the backup retention schedule.

For personal information that we process on behalf of our Clients, we will retain the information for as long as the Client account is active or as long as needed to provide our Service to the Client. In addition, we may retain information from closed accounts to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Agreements and take other actions permitted by law.  

No Children Under Age 13

Our services are not intended for and may not be used by minors. “Minors” are individuals under the age of 13 (or under a higher age if permitted by the laws of their residence). Forumbee does not knowingly collect personal data from Minors or allow them to register. If it comes to our attention that we have collected personal data from a Minor, we may delete this information without notice. If you have reason to believe that this has occurred, please contact us at support@forumbee.com.

Changes to the Privacy Policy

We reserve the right to change our Privacy Policy at any time. If we make changes, we will post them and will indicate on this page the policy’s new effective date. If we make material changes to this policy, we will send a notice of this change to all of our Clients.

We Operate in the United States

Our servers and offices are located in the United States, so your information may be transferred to, stored, or processed in the United States. While the data protection, privacy, and other laws of the United States might not be as comprehensive as those in your country, we take many steps to protect your privacy. By using our Service, you understand and consent to the collection, storage, processing, and transfer of your information to our facilities in the United States and those third parties with whom we share it as described in this policy.

Disputes with Forumbee Clients or other Community Members

Forumbee cannot control the actions of Forumbee Clients or other Community Members; if you have a privacy-related dispute with a Forumbee Client or another Community Member, you should contact that person directly. You should alert us support@forumbee.com if you believe that a Forumbee Client or another Community Member has violated our Terms of Service.

Your Privacy Rights

Clients may update or change their Account Information by editing their profile or account information or by contacting support@forumbee.com for more detailed instructions. To make a request to have personal information maintained by us returned to you or removed, please email support@forumbee.com . Requests to access, change, or remove your information will be handled within thirty (30) days.

A Community Member who seeks access to, or who seeks to correct or, amend inaccuracies in, or delete personal information stored or processed by us on behalf of a Client should direct his/her query to the Client (the data controller). Upon receipt of a request from one of our Clients for us to remove the data, we will respond to their request within thirty (30) days. We will retain personal information that we store and process on behalf of our Clients for as long as needed to provide the Service to our Clients. We will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at support@forumbee.com.

If you are a Client or otherwise provide us with personal information in connection with your use of our Service, we will delete this information upon your request, provided that, notwithstanding such request, this information may be retained for as long as you maintain an account for our Service, or as needed to provide you with our Service, comply with our legal obligations, resolve disputes and enforce our agreements.

Additional Rights for EEA and Certain Other Territories:

If you are from certain territories (such as the EEA), you may have the right to exercise additional rights available to you under applicable laws, including:

  • Right of erasure. In certain circumstances, you may have a broader right to erasure of personal information that we hold about you – for example, if it is no longer necessary in relation to the purposes for which it was originally collected. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.
  • Right to object to processing. You may have the right to request that Forumbee stop processing your personal information and/or to stop sending you marketing communications.
  • Right to restrict processing. You may have the right to request that we restrict processing of your personal information in certain circumstances (for example, where you believe that the personal information we hold about you is inaccurate or unlawfully held).
  • Right to data portability. In certain circumstances, you may have the right to be provided with your personal information in a structured, machine readable and commonly used format and to request that we transfer the personal information to another data controller without hindrance.

Clients

If you would like to exercise such rights, please contact us at the contact details in the section “How to Contact Us” below. We will consider your request in accordance with applicable laws. To protect your privacy and security, we may take steps to verify your identity before complying with the request.

Community Members

Where you have participated in a community created by a Client using the Forumbee Service, you will need to reach out directly to that individual or organization to discuss managing, deleting, accessing, restricting access to or otherwise withdrawing consent for use of, the information which you provided to them. Forumbee does not control your data and, accordingly, is not in a position to directly handle these requests in relation to that data. If you are having difficulties finding this Client you can contact us through our support team and we will try our best to help you.

How to Contact Us

If you have questions regarding this Policy or about the Forumbee’s privacy practices, please contact us by email at support@forumbee.com, or at:

Forumbee LLC
Attn: Privacy Officer
One Harbor Drive, Suite 300
Sausalito, CA 94965
United States

Complaints

If you are resident in the European Union and you are dissatisfied with how we have managed a complaint you have submitted to us, you are entitled to contact your local data protection supervisory authority.