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Privacy Policy

Last updated: September 20, 2025

This Privacy Policy explains how Forumbee collects, uses, stores, and protects personal information when you use our platform, websites, or services. We want you to understand what data we collect, how we use it, and the choices available to you.

1. Introduction

This Privacy Policy describes how Forumbee collects, uses, stores, processes, and shares personal information in connection with our platform, websites, applications, and services (collectively, the Service).

By accessing or using the Service, you agree to the practices described in this Policy and in our Terms of Service. If you do not agree with this Policy, please do not use the Service.

2. Customer Data Ownership

Clients retain ownership of all content, data, and materials submitted or uploaded to the Service (Customer Data). Forumbee does not claim ownership of Customer Data.

Forumbee processes Customer Data solely:

  • to operate, maintain, and improve the Service
  • to provide support or troubleshooting
  • to comply with legal obligations and security requirements

Personal information contained within Customer Data is processed in accordance with this Privacy Policy.

Upon termination of a Client account, Forumbee will delete or anonymize Customer Data in accordance with our data retention practices, except where retention is required for legal, security, audit, or compliance purposes.

3. Who This Policy Covers

Clients

Individuals or organizations that create a Forumbee account and set up communities.

Community Members

Individuals who access or participate in communities powered by Forumbee. Community Members interact with a community controlled by a Client. That Client is the data controller for Community Member data.

Visitors

Individuals who visit our public websites.

Data Controller and Data Processor Roles

For personal information that Forumbee collects directly from Clients to operate and manage their accounts, Forumbee acts as both the data controller and processor. Forumbee may engage third-party service providers as sub-processors to support the Service.

For personal information contained within Customer Data that Clients submit, upload, or manage through the Service, the Client acts as the data controller and Forumbee acts as the data processor.

4. Information We Collect

Definition of Personal Information

Personal information means any information relating to an identified or identifiable individual.

A. Information We Collect from Clients

We collect the following types of information from Clients:

  • Account information such as name, email address, organization, and password.
  • Community settings and configuration.
  • Content submitted or uploaded including posts, topics, articles, images, files, and replies.
  • Billing information such as plan selection and limited billing details.
  • Other information voluntarily shared, such as testimonials or support requests.
  • Service usage information related to features, interactions, and activity.
  • Device and browser information such as IP address, operating system, and browser type.
  • Log data such as IP address, timestamps, pages viewed, and system events.
  • Referral data such as the website that referred you.
  • Integration data shared by third party services if you connect them to Forumbee.

B. Information We Collect from Community Members

We collect and process Community Member information on behalf of the Client and only under the Client's instructions. This includes:

  • Registration details such as name and email.
  • Profile data such as photo, bio, and optional fields.
  • Content posted within the community.
  • Usage activity and events.
  • Device, browser, and log data similar to Client data.

Community Members should review the Client's privacy policy, as the Client determines how their data is used.

C. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Service, understand usage, improve performance, and personalize the experience. Details are provided in our Cookie Policy.

5. How We Use Personal Information

We use information for the following purposes:

Service delivery

To operate, maintain, secure, and improve the Service, including community hosting and account management.

Support and troubleshooting

To investigate issues, respond to requests, and provide customer support.

Service improvement

To analyze usage, monitor trends, evaluate performance, and develop new features.

Security and abuse prevention

To detect and prevent fraud, spam, misuse, or unauthorized access.

Communications

To send administrative notices, updates, feature announcements, and security alerts. Marketing communications can be opted out of at any time.

Compliance

To comply with laws, enforce agreements, and respond to lawful requests.

Third party integrations

When Clients enable a third party integration, we share relevant data at the Client's request.

Forumbee does not sell or rent personal information.

6. How We Share Personal Information

We may share information with:

Service Providers

Companies that help us deliver the Service, such as hosting, analytics, email services, security services, and customer support. These providers are required to use data only as instructed and to maintain confidentiality and security.

Third Party Integrations

If enabled by the Client. Forumbee does not share passwords with integration partners.

Legal or Compliance Authorities

When required by law or when necessary to protect the rights, property, or safety of Forumbee, Clients, or community members.

Business Transfers

If Forumbee is involved in a merger, acquisition, or similar event, personal information may be transferred consistent with this Policy.

We do not sell personal information for monetary or other valuable consideration.

7. Legal Bases for Processing (GDPR)

If you are in the EEA, United Kingdom, or Switzerland, we rely on the following legal bases:

  • Performance of a contract when providing the Service to Clients.
  • Legitimate interests such as improving the Service, securing the platform, or communicating about related services.
  • Consent for optional features, cookies, or marketing communications.
  • Legal obligations where required by law.

Community Member data is processed under the legal basis and instructions of the Client, who is the data controller.

8. Rights of EEA, UK, and Swiss Users

You may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion.
  • Restrict or object to processing.
  • Request data portability in a structured, machine readable format.
  • Withdraw consent.
  • Lodge complaints with a supervisory authority.

Clients should contact Forumbee directly to exercise rights. Community Members should contact the Client who controls their data.

9. CCPA and CPRA Rights for California Residents

If you are a California resident, you have the right to:

  • Know what categories of personal information we collect and why.
  • Access your personal information.
  • Request deletion of personal information.
  • Correct inaccurate personal information.
  • Opt out of the sale or sharing of personal information (Forumbee does not sell personal information).
  • Limit the use of sensitive personal information.
  • Not be discriminated against for exercising your rights.

Requests may be submitted at support@forumbee.com. Community Members should contact the Client that controls their data.

Forumbee does not sell or share personal information as defined by the California Consumer Privacy Act and California Privacy Rights Act.

10. Payment Information

Payments are processed by Stripe. Stripe handles and stores all credit card information. Forumbee never receives or stores full payment card numbers.

11. Data Retention

Forumbee retains personal information as long as necessary to operate the Service, comply with obligations, prevent abuse, resolve disputes, and enforce agreements.

For Customer Data, we delete or anonymize data following account termination, in accordance with our internal data retention schedule, except where retention is required for legal, security, or compliance purposes.

For Community Member data, retention is determined by the Client.

12. International Data Transfers

Forumbee is based in the United States. Personal information may be transferred to the United States or other countries with different data protection laws.

We use appropriate safeguards such as Standard Contractual Clauses, Data Processing Agreements, and technical and organizational security measures.

By using the Service, you consent to these transfers consistent with this Policy.

13. Security

We maintain organizational, technical, and administrative safeguards to protect personal information. These include encryption in transit, access controls, monitoring, and secure storage practices.

No method of transmission or storage is entirely secure. We encourage you to take steps to protect your information.

14. No Children Under 18

Forumbee does not knowingly collect personal information from individuals under 18. If we learn that a minor has provided personal information, we will delete it promptly.

15. Changes to This Privacy Policy

We may update this Policy from time to time. Material changes will be communicated to Clients, and the effective date will be updated accordingly.

16. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at support@forumbee.com.

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