Customer Community Software

Transform Your Customer Relationships with an Online Community

Foster customer engagement and idea exchange in your branded online community. Enable your customers to help themselves and each other – increasing customer satisfaction and loyalty.

Conversations

Empower your product experts and brand advocates

Customers participate in peer-to-peer conversations, get answers to questions, and share best practices. Upvoting sparks engagement and increases the visibility of popular contributions.

Ideation

Gain customer insights to improve your customer journey

Your community provides a source of rich insights that can inform client service, market strategy and R&D. Surface trends for future development, spot and resolve product issues, and identify customer champions.

Customer feedback is shown sorted by most votes.

Member Engagement

Engage members and highlight top contributors

Discover customers who are your top contributors and brand advocates. Give member badge labels to recognize key clients, expert users and company employees. Feature the best answers to a question and highlight staff replies with custom labels.

Personal profiles and member directory allow members get to know each other and foster community building. Members customize their profile with their photo and interests.

Content Publishing

Content creation for better marketing and SEO

Publish blogs, news and announcements to market and up-sell your products and services. Pin the best contributions to the top for all visitors to see, such as release notes or excellent community posts.

By building a community of people who love your brand, you also have an ongoing source of fresh and unique user-generated-content. Feature helpful answers to a question and highlight the best replies with custom labels.

Events

Events calendars

Create a calendar of events for your webinars, upcoming meetings, conferences, and other types of gatherings. Add locations with Google Maps integration. Members can RSVP and see who is planning to attend.

Viewing upcoming events in the community calendar

Access Controls

Private groups for special projects or clients

Create private areas in your community for specific clients, initiatives, beta programs or special interest groups. Control access by users, groups, or email domain.

Customer Community Case Studies

See how companies are using Forumbee to power their successful customer communities.

The ThankView community engages clients with networking opportunities and idea exchanges. Members can access the knowledge base and RSVP to upcoming events.
The iSpring community provides a place for educators to connect, share and upload work, ask questions, access resources and provide product feedback.
The Ninox community is an active customer community engaging in product and technical discussions. Members discuss topics, ask questions, share best practices, and get product support.
The OpenLearning community provides a knowledge base for both customers and internal staff, customer Q&A, idea sharing, and issue reporting.
The Pyramid Analytics Community provides a place for customers to discuss technical questions, share product feedback, and connect with fellow product users.
The Turnitin Educator Network connects Turnitin customers and educators. Members engage in public and private discussions, Q&A, access help articles, blog posts and events.