• Slack integration is here!

    We are excited to announce our integration with Slack is now available! Slack is a communication tool for teams that organizes messages into channels. Now your team can get instant updates in Slack about activity happening in your Forumbee community. 

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  • Best Security and Access Practices for Online Communities

    What keeps community managers up at night? Security and access issues are at the top of the list. Due to the nature of the Internet, it is practically impossible to guarantee that users’ personal information and content is 100% secure and safe from unauthorized access, loss, or misuse. But there is a lot you can do to make a security breach extremely unlikely. So to promote peace of mind for CMs everywhere, I’ve put together this checklist of security best practices for communities. You may not be able to prevent World Wide Web Armageddon, but with these tips, you can rest soundly at night knowing that you have done everything possible to protect your data and keep your community online, no matter what.

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  • To Queue or Not to Queue? Moderating for High Quality Forum Content

    An online community moderation queue is a list of topics and posts that need to be approved by an administrator or moderator before they are displayed to the other community members. It’s an important function of any online community platform and one with which new community managers will want to become familiar.

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  • Encouraging Employee Participation in Your Online Community

    On the topic of employee participation in online communities, Richard Millington of FeverBee says it most succinctly:

    “Your employees probably aren’t keen to help you build a community. It’s more work for them. It’s not even in their job description. If you force them to get involved, you’re going to get the minimum effort.”

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  • Do You Need Employee Involvement in Your Online Community?

    In my last post I discussed identifying stakeholders – internal and external – in order to attract the kind of members that will help your get the most out of your online community efforts. After analyzing all the potential member groups, you’re ready to decide whom to include in your community, whether an external member base comprised of clients or partners, an internal community that mainly supports those inside your organization, a community that combines everyone, or two or more separate communities with different goals and missions.

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