• Defining Online Community Management Roles

    The 2015 ebook Defining Community Management Roles was designed to be a practical guide for community professionals and the people who hire them. Published by The Community Roundtable and based on their Community Manager Salary Survey 2014 (CMSS 2014), it's a comprehensive and free manual that can help individuals at any stage of online community development to build their own and their team members’ skills.

  • Do I Need an Editorial Calendar?

    For community managers the short answer to this FAQ is, "You only need an editorial calendar if you want to nurture and grow your online community."

    If you’re like me, it doesn’t get done unless it’s scheduled, and calendars are the time-tested tool for managing schedules. But a good editorial calendar can be much more than just a scheduler and task reminder.

  • Finding Your Voice as an Online Community Manager

    So you’ve decided to start an online community for your company, organization or brand. Or perhaps you’re taking over as manager of an established community. Either way, you’ll want to develop a voice that clearly sets the tone and pace of the conversation, while allowing for your membership to shine. Spending some time thinking about how to authentically engage your audience will make the difference between a thriving, growing and sustainable virtual meet-up vs. a collection of dried-up conversations and dead-end threads.

  • Cooling Off Midsummer: The Iceberg Effect of Community Management

    Despite how it appears, online community management is not just about curating content. Yes, publishing and pinging online information is important. However there is much more than meets the eye when it comes to growing and sustaining a virtual community.

  • Forumbee Tips: Using the Scheduling Feature for Future Posts

    Although online communities have countless different missions, easily sharing and obtaining information is one key commonality that ranks high among the reasons people join virtual conversations. Indeed, vibrant online communities tend to be the ones with a constant supply of fresh and exciting content for members. In those communities centered around products, professional/personal development, or learning and training, for example, consistently providing new content can be a crucial function of the community manager.